Shipping policy
Effective Date: October 26, 2026
Last Updated: October 26, 2026
Thank you for visiting and shopping at toplesin.com. The following terms and conditions constitute our official Shipping Policy.
1. Order Processing Time
- Handling Time: All orders are processed within 1 to 2 business days (Monday through Friday, excluding major federal holidays).
- Order Cut-off Time: 5:00 PM (MST – Mountain Standard Time). Orders placed after 5:00 PM MST will begin processing on the following business day.
- Order Confirmation: Once your order is successfully placed, you will receive an order confirmation email. A second email containing tracking details will be sent as soon as your shipment leaves our fulfillment facility.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed clearly at checkout before payment is submitted. We partner with reliable postal carriers and express services (e.g., USPS, FedEx, UPS, or DHL) to ensure secure delivery.
Standard Domestic Shipping (United States)
- Processing / Handling Time: 1 – 2 Business Days (Mon – Fri)
- Estimated Transit Time: 5 – 7 Business Days (Mon – Fri)
- Total Estimated Delivery Time: 6 – 9 Business Days
- Shipping Cost: Displayed at checkout based on package weight, dimensions, and destination.
Expedited Domestic Shipping
- Processing / Handling Time: 1 Business Day
- Estimated Transit Time: 2 – 3 Business Days (Mon – Fri)
- Shipping Cost: Calculated and shown at checkout.
International Shipping
- Processing / Handling Time: 1 – 2 Business Days
- Estimated Transit Time: 7 – 14 Business Days (Mon – Fri)
- Shipping Cost: Calculated at checkout based on destination country.
Note: Delivery times are estimates and start from the date of dispatch rather than the date of order. Transit times may occasionally be delayed due to severe weather, regional carrier backlogs, or customs inspections.
3. Order Tracking
Once your package has shipped, you will receive an automated Shipping Confirmation email containing your carrier tracking number and a direct tracking link. Please allow up to 24–48 hours for the tracking information to update in the carrier’s system.
4. Customs, Duties, and Import Taxes (International Orders)
For international orders outside the United States, toplesin.com is not responsible for any customs clearance fees, import duties, tariffs, or value-added taxes (VAT) levied by your destination country. All fees imposed during or after shipping are the sole responsibility of the customer.
5. Address Changes & Cancellations
If you need to change your shipping address or cancel an order, please contact customer support immediately at support@romleer.com or call +1 585-516-6848.
- If your order has not yet shipped, we will update your details or cancel the order for a full refund.
- If your order has already been dispatched, we are unable to modify the destination address or stop transit. In this case, please refer to our Refund & Return Policy once the package arrives.
6. Undeliverable Packages & Incorrect Addresses
Please verify that your shipping address is 100% accurate before finalizing your order.
- If a package is returned to our facility due to an incomplete/incorrect address provided by the customer, or because the recipient failed to collect the package, the customer will be responsible for the cost of re-shipping.
- If a refund is requested for a returned undeliverable package, original shipping costs are non-refundable.
7. Lost, Stolen, or Damaged Packages
- Damaged Items: If your order arrives physically damaged, please retain all packaging materials and damaged goods, take clear photos, and contact us within 48 hours at support@romleer.com so we can initiate a carrier claim or arrange a replacement.
- Lost or Stolen Packages: If tracking indicates your order was delivered but you have not received it, please check around your property and contact your local carrier post office first. If the package remains missing, reach out to our support team for assistance.
8. Shipping Restrictions
We reserve the right to restrict shipping to certain remote areas or APO/FPO addresses where reliable postal delivery cannot be guaranteed. If we are unable to ship to your specified destination, we will contact you immediately to offer an alternative or issue a full refund.
9. Contact Information
If you have any further questions regarding our Shipping Policy, please feel free to reach out to our customer service team:
- Store Name: toplesin.com
- Email: support@romleer.com
- Phone: +1 585-516-6848
- Physical Address: 7900 E Union Ave Num 1113, Denver, CO 80237, United States
- Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (MST)
